1. Ordering Process

• Q: How do I place an order?
  A: Select your preferred invitation design, fill in the personalization field, and follow the checkout process.

• Q: Can I see a preview before purchasing?
  A: Yes, we offer previews for all customizable invitations so you can make adjustments to match your event’s theme.

2. Customization Options

• Q: What can be customized in the invitation?
  A: Text and color can be customized. Adding a photo is possible for designs that include this option; for others, it’s available at an extra cost.

• Q: Can I add my own photos?
  A: Yes! Upload your photo during customization, ensuring it meets our requirements.

3. Delivery and Access

• Q: How will I receive my digital invitation?
  A: All invitations are delivered digitally via email. You’ll receive a download link within 48 hours (or sooner if expedited delivery is selected).

• Q: Can I re-download my invitation?
  A: Yes, but the download link will remain active for a limited time after purchase.

4. Video Duration and Sharing

• Q: Can I extend the video duration?
  A: Two options: add an extra screen for more details or extend the video’s duration. However, we recommend keeping it under 30 seconds to avoid large file sizes and potential issues with sharing (e.g., via text messages).

• Q: How can I share my video invitation?
  A: Share your invitation easily through any social network, messenger, or email.

5. Custom Design Requests

• Q: Can I request a custom design not available in the store?
  A: Yes, custom themes and ideas are welcome! Contact us to discuss your vision.

6. Sending Photos

• Q: How do I send a photo for my video invitation?
  A: Use wetransfer.com to share a photo link or email it to up*****@********ra.com with your order number.

7. Payments and Discounts

• Q: What payment methods do you accept?
  A: We accept all major credit cards through secure payment processing.

• Q: How do I apply a discount code?
  A: Enter your discount code during checkout to apply savings.

8. Editing and Support

• Q: Can I make changes to my invitation after purchase?
  A: For changes, please reach out to our support team.

• Q: How do I contact customer support?
  A: Email us anytime at su*****@********ra.com.

9. Technical Requirements

• Q: What format will my invitation be in?
  A: Invitations are delivered as high-resolution MP4 files (1920×1080).

• Q: Do I need special software to view my invitation?
  A: No special software is required—just a device with video playback capability.